The Neat Company Forums

Hello,

I purchased a NeatReceipts unit yesterday and am currently having problems with the calibration step.

I have Lenovo Z61m laptop running Windows Vista Home Premium (SP1), 3 GB RAM, 28 GB free disk space (after version 4.08 installatio).

I inserted the included 4.0 CD and was prompted to check for updates.  Version 4.08 was downloaded and installed from the internet.  I rebooted my laptop then attached the USB cable to my PC before attaching it to the scanner.  There is a green light on next to the scan button.  When I start the Neat Quick Scan application, click "Calibrate" next to the Scanner Maintenance section at the bottom of the window, insert the shiney calibration strip and then click the "Calibrate" button I am given the following error message:

"The calibration sheet is not detected in the scanner. Please insert the sheet and try again."

No matter how I try to insert the sheet, how far I insert it, whether I use the included sheet or a printed calibration sheet, I continue to get this error.  It appears that my unit is not detecting the presence of the sheet.

Does anyone have any suggestions?  Thanks!

-Mark.

 

Does the scanner show up in Device Manager under the Imaging Devices category?

 

---

------
Mike Landis
NeatReceipts

Yes, it does show up as "Neat Mobile Scanner 2008" under Imaging devices in the Device Manager.

I have just uninstalled the software version that was downloaded from the internet last night and re-installed using the CD version (4.0.7_256) and now calibration appears to be working properly.  I'm still working on trying to successfully scan a business card.  Frist 2 attempts have come up with blank images.

 

If you are using the mobile scanner, please be sure to place the business cards face down into the scanner.  If you're using the ADF scanner, they should face up. 

Are receipts and documents scanning properly?
 

Same Problem ... Calibration Sheet not detected. I tried your method and uninstalled the newer version and reinstalled the CD version and I still can't claibrate. I am about to say forget it and take it back to the store. It SHOULD NOT be this difficult.

Please be sure to nudge the calibration sheet forward until it "catches".  You may not be inserting the sheet far enough into the scanner. 

If this does not work, please call Customer Support for assistance at 1-866-632-8732.

 

Sincerely,
Jenn

OK, I was about to go back to the store with this thing but I decided to call Neat tech support first and give them a chance. The tech had me walk thru a few steps so I am not sure if just one of them or all of them combined resolved the issue. But for me, one thing that seems to make a difference is that I right click on the NeatWorks icon and select "RUN AS ADMINISTRATOR" I don't know why that makes a difference because I am the only user and have full administrative rights on this machine, but starting it that way made it work for me. Try it.... if it doesn't change anything, I can probably go back thru the steps of what we did.

same here