The Neat Company Forums

Using the CD that came with the scanner, I was able to install NeatReceipts Professional on Vista Ultimate.  However, when I go to download the 2.5.5 package, I get an error stating the I can not install using Vista.  What is the Vista story?

Vista compatibility is a high priority for us, and is currently under development.  We do not have an ETA at this time.

 

When I asked this question last month I was told "by the end of January" by Support. Can't happen too soon for me...can't use it at all at present as all my machines have been upgraded.

I apologize for the delay.  This is very high priority and we are currently working on Vista compatibility. 

Tomorrow is the official launch date of Vista...Any news?

I'm afraid we do not have an update at this time.  We will not be supporting Vista on launch date, however, it is a very high priority for us.

 

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Mike Landis
NeatReceipts

Not to hard in the case of Vista.  Microsoft has done a really good job of alerting you to the issues with MSDE and the move to SQL Server Express and the .NET Runtime you have developed on is fulling supported.  What is the hold up? 

 

neatreciepts (both ver 2.5.5 & 1.5.9 ) install & runs perfectly fine under Vista.  (I am using right now as we speak with no problems)

 it is true that Neatreciepts has intentionally (for whatever reason .. probably because they have not completed all internal testing and don't want to take support calls on Vista compadibility if things blow up. your PC. )  they have written code that will detect Vista OS  and pops up a  "warning messages" and actually prevents the install on Vista.. (this was my experience, others may vary) 

but fortunately Microsoft (being the OS manufacture) controls what software vendors  (like Neatreciepts) can actually do.. and Vista is "smart enough" (if configured by the user) it encounters an issue where a software vendor tries to prevent install by doing OS detection.. Vista will say "ok fine..  I'm not Vista..  I'm now a Win XP PC... "  the application will now say "oh Win XP..  that's cool I'll install & behave.   ****(see below for disclaimer)

here's how to install the 2.5.5. .  (advanced users only)

if your installing the application off the CD..  copy all the contents to a new directory on your PC  or if you had Neatreciepts -say version 2.5.2 on XP that was working ok and you updated to Vista.. and now want to move from ver 2.5.2 to 2.5.5  download the update patch to a new directory and unzip...   Now the trick is find all the *.exe files on the CD or unzipped file..  right click on them..  select compadibility mode.. and select "XP SP2" and "run as administrator"   then run the setup it will install ok.. (worse case select every single file & start doing the same)  once the application is installed..  go back and unselect compadibility mode.. & run as administrator ..  reboot your PC ... now neatreciepts runs OK

***Disclaimer...   obviously this is unsupported by Neatreciepts..   about 80% of applications that run on XP will run on Vista with no problems,  10% will also run but the installer of the program doesn't work on Vista, so doing the steps above will allow the app & run ok ... the last 10% you ***DO NOT*** want to install on Vista (without being Vista approved by the software vendor) are AntiVirus, Disk defrag,  and some CDROM burning software..   same issue with drivers..  if some hardware doesn't work under Vista and no Vista driver exists.. try installing the Win XP or win2003 driver..  this is because Microsoft is trying to create a "unified driver model" meaning a driver written for one OS should work on everything

lastly .. if all else fails.. and an application just refuses to run...  try installing Virtual PC 2007 free from MSFT on Vista (and actually install win XP in that virtual enviroment (be warned you need at least 20gb & 512mb dedicated to that enviroment) you are correct that vendors have known for years when Vista was going to RTM, the reality is (in my opinion) Neatreciepts is a growing company and there are lots of other things to focus on (like accounting software interoperbility)  maybe they continue as a private company or they go public.. or they get purchased by Intuit, Adobe or even Microsoft and the reciept scanner because a "feature" of an existing product..  who knows..

Cheers  Kevin

Kevin,

Thank you kindly for your posting.

PLEASE NOTE:  This has not been internally tested by NeatReceipts and this is a non-supported installation.  If you run into difficulty or problems installing NeatReceipts on Vista, NeatReceipts Support will not be able to assist at this time.  Also, NeatReceipts will not run on 64-bit hardware.

Thanks!

Jenn

I get the 2.5.5 install until it states that c:/windows/system32/oleaut32.dll can not be opened and the install aborts. There is read/write  permission to the file. Any clues?

I just bought a NeatReceipts today (2/3/07) excited to use it with my new Visa laptop. No-workie, and now I see a "no ETA" on the Vista support, apparently after a missed delivery date as well.

Jenn, I would rather return my scanner tomorrow than bet on a "no ETA" tech. support response. Would you venture another commitment to a ETA availability time?

Thanks,
Tony.
 

Hi Tony,

I'll have a more definitive timeframe for Vista compatibility this week.  I'll post details in the forum as soon as I can.

I'm sorry we're not meeting your needs at this time.  If you would like to return the product (and you're within the 30 day return window), please send an email to returns@neatreceipts.com for a full refund.

 

Sincerely,

Jenn

Hi:

Have uses NR professional now for about 2 years -

I will be getting my new laptop from Sony next week - VISTA Business/   I use the NR frequently while traveling -

Need use in about 2 weeks

Any update??   Please rush the update -   Should I try the original 2.02 disk or try the new 2.5 update from the download?

 

thanks

Kevin,

How'd you get a USB scanner to work in virtual? The notes I read said that USB is not supported in virtual.

Also, have you tried the new upgrade using the other senerio?

Thanks,

Steve

I agree with everyone else-  it is strange / frustrating that NeatReceipts does not support Vista yet.  It seems like one of those cases where they ignored/forgot about the Vista release or didn't think it was a bid deal, and they are jumping to fix it after the case (After, meaning it was final when Microsoft released Build 6000 for OEM and Business in November of 2006- and pretty stable BETAS before that).

I also installed in the compatibility mode and it was working until recently.  It started saying that Neat Receipts could not run because MSDE was not loaded.  On the NeatReceipts icon, I added WinXP compatibility and added Administrative Rights, and everything started working again.

 With all this being said, I think the product is great and recommend it to anyone.  I just wish they would spend a little more $$$ on their programing.