The Neat Company Forums

I just learned from Neat Receipts that the problem is caused by a flaw in the way that Windows Vista handles the migration of settings and files from a previous Windows XP instance.  This might occur if your Vista install was an in-place upgrade over XP, or if you transferred a previous user profile. Windows XP uses a file called ...

I have made some progress on this issue. From my reading on various forums on similar issues with HP and Epson usb scanners the common thread was that the machines in question had been upgraded from XP or had files and settings migrated from XP. With that opening supposition, I looked through the driver installation attempts in ...

I have worked with Tech Support in all versions of NR from 2.3 upwards to get the scanner driver problem resolved in Vista 32 bit.  Every tech support person seems ignorant of the problem and no one has any solutions.  I have also tried drivers from the scanner manufacturer without success.  This scanner worked perfectly on an XP ...