The Neat Company Forums

Scanner won't work? Scanner not ever going into the "Scanalyzing" stage? What's wrong? Answer: You calibrated the scanner. Solution: Uninstall NR completely. Reboot. Reinstall. When prompted to scan the first document, you will receive a "must calibrate scanner" message. Hit Cancel.Scan Again...... ...

I'm getting the black scan area too, but I just let it slide as a beta issue, but I didn't think about the monetary impact on fax/toner usage that would cause for corporate customers.... that's a good point. I finally scanned in all the receipts I've been piling up for the last three months (300+ receipts!) Let me tell you guys, ...

I"m not sure why, but I can scan fine with it as just a regular scanner. Anyone else have this problem?