The Neat Company Forums

I installed NR4 on a Desktop with Vista home Premium (32bit), German Version. NR4 comes back with the Error message "Neatworks cannot launch because a connection to the database could not be established, possibly because the database is still starting up. Please wait 30 seconds and then retry..." After the 30seconds the same message came ...

From what I can tell even paying for an upgrade will not get this product to work with an x64 based system. Absolutely ridiculous,  I am commenting on every review site that I can about how bad the support for this product is.

I just learned from Neat Receipts that the problem is caused by a flaw in the way that Windows Vista handles the migration of settings and files from a previous Windows XP instance.  This might occur if your Vista install was an in-place upgrade over XP, or if you transferred a previous user profile. Windows XP uses a file called ...

I have made some progress on this issue. From my reading on various forums on similar issues with HP and Epson usb scanners the common thread was that the machines in question had been upgraded from XP or had files and settings migrated from XP. With that opening supposition, I looked through the driver installation attempts in ...

I have worked with Tech Support in all versions of NR from 2.3 upwards to get the scanner driver problem resolved in Vista 32 bit.  Every tech support person seems ignorant of the problem and no one has any solutions.  I have also tried drivers from the scanner manufacturer without success.  This scanner worked perfectly on an XP ...

Hello, My scanner came with NeatReceipts v2.1.1 software for Win 2000 & XP. I purchased the v3 upgrade disc (which is actually v3.0.4) for Win XP & Vista. I am trying to install the NeatReceipts software on my new computer, which has Vista Ultimate. I cannot seem to get to a version that the v3.x Upgrade disc will accept. I tried ...

New year... New functionality??? I think the ability to import .PDF files is crucial for all of us. I have literally accumulated thousands of pieces of paper over the years. Just recently within the past couple years we have all seen the media pushing "going green". I now have all my bills and statements sent electronically and all of ...

Thanks Mike, Here lies the problem. I am running NeatReceipts on Vista using Parallels. I just bought and upgraded to 3.0.4, so I just paid for it this morning hoping it would fix it. I checked everything you said. The only thing I am UNABLE to do is try different USB ports. I run a Mac Pro, and NeatReceipts is connected to an external USB hub. ...

I am not sure if it is a hardware or software problem, but I have tried scanning the calibration sheet, a receipt, and a business card.   The calibration sheet crashed the software the first time (during the calibration step during setup) and resulted in the green light on the scanner blinking really fast on and off until I unplugged the ...

My Vista 32 bit system will not recognize the scanner and install drivers.  Is there a fix?