The Neat Company Forums

I am using the scanner in this manner.  I have a fileserver and I am using it to store the database there and access it from multiple computers. However, it is very flaky when the data is on a fileserver.  It freezes closing the library every time I quite the program and I have to force quit it.  I've had some issues where the ...

Every so often NEAT Receipts crashes on my computer and loses data. I don't know the technical details of how SQL Server works, but shouldn't every transaction be committed to the database? I just scanned some receipts, edited some existing receipts, created a new Folder and moved some receipts from one folder to the new folder. I lost ...

(I'm posting this here because it's been days since I posted on the troubleshooting section and it has gone unanswered..)   everytime I try to scan a document I get this error.  the file gets scanned into the library, but the OCR seems to fail for some reason.  If I try the PDF button, the PDF never gets ...

everytime I try to scan a document I get this error.  the file gets scanned into the library, but the OCR seems to fail for some reason.   This only happens on my PPC macs.(a powerbook g4 17" running leopard and an iMac G5 running 10.4.11)  on my intel iMac everything seems to work fine.

Hi- Been using NR-M for about 4 days and have 94 items scanned and before tonight I've suffered only a few not-so-serious crashes and have really enjoyed using the application. But, after pressing the scan button on the scanner tonight, the program unexpectedly quit. When I restarted I was greeted by the "Found tasks in progress" ...

Thanks Mike, Here lies the problem. I am running NeatReceipts on Vista using Parallels. I just bought and upgraded to 3.0.4, so I just paid for it this morning hoping it would fix it. I checked everything you said. The only thing I am UNABLE to do is try different USB ports. I run a Mac Pro, and NeatReceipts is connected to an external USB hub. ...

I am not sure if it is a hardware or software problem, but I have tried scanning the calibration sheet, a receipt, and a business card.   The calibration sheet crashed the software the first time (during the calibration step during setup) and resulted in the green light on the scanner blinking really fast on and off until I unplugged the ...