The Neat Company Forums

I just learned from Neat Receipts that the problem is caused by a flaw in the way that Windows Vista handles the migration of settings and files from a previous Windows XP instance.  This might occur if your Vista install was an in-place upgrade over XP, or if you transferred a previous user profile. Windows XP uses a file called ...

I own a small computer networking company in Kansas City. I had a new client (this being the first call placed) that called with a problem with this software. It wouldn't even install. Since I am the owner I had my 2 techs handle all the other calls while I researched this one.   Here's my TALE of how I fixed it (in ~12 ...

Hello, My scanner came with NeatReceipts v2.1.1 software for Win 2000 & XP. I purchased the v3 upgrade disc (which is actually v3.0.4) for Win XP & Vista. I am trying to install the NeatReceipts software on my new computer, which has Vista Ultimate. I cannot seem to get to a version that the v3.x Upgrade disc will accept. I tried ...

I just bought this thing, and I haven't even used it, but I am already regretting the purchase.  Before I even installed the software provided, I was led to a 28 meg download that's going to take 30 minutes even with broadband.   The procedure should be to install with what is provided and then to download a patch.  I ...

I have exactly the same problem. Somebody should look at this.  Installation goes almost all the way to the end, then when the main installation progress window says "Restarting the Database Controller" a meesage ox pops up. It has "NEAT Receipts Vesion 3 SP 1 Update" in the caption and says "An error occured while ...

I'm having the same problem, I posted on the "ask a question" a week and a half ago and three times since and no reply, everytime I sart NR or try to backup I get this in the error log I am at the end of my tether with it, , anyone please help! Ȃﶄꋉ्铅䣽봤幨燐 04/02/2008 03:46:05 MDIParent DatabaseBackup_ItemClick Machine Info : OS: ...

I bought version 3.0 just before Christmas and expected something a bit better. It does the job, but takes quite a bit of effort.  See my comment #3 for the need for straighten the scans. 1. Software Installation: clunky and slow, very slow. It took about 20 minutes to completely install the software. It is very important to shut down ...

  Didn't mean to be rude there, just wanna get your attention.  I got NetReceipt today, and right away I ran into a lot of problems with the installation: 1) The install dialog that lets you select which path to install to looks very old school - like a Windows 3.1 dialog.  But that's minor (still it's annoying for ...